Privacy Policy
At Chino Master, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our site and services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect different types of information to provide you with the best possible service, including:
- Personal Information
- When You Make a Purchase: We collect your name, shipping address, email address, phone number, and payment details (such as credit card information) to process and deliver your order.
- When You Create an Account: We store your login credentials, including your username and password, and your preferences.
- When You Subscribe to Our Newsletter: We collect your email address to send you updates on products, promotions, and exclusive offers.
- Non-Personal Information
- Automatically Collected Data: When you visit our website, we may collect data such as your IP address, browser type, device information, pages visited, and how long you stayed on our site. This information helps us improve our website and enhance your shopping experience.
- Measurement and Fitting Data
- If you choose to provide your body measurements for custom-fitting services, we collect and store this information securely to ensure the best fit for your custom bottoms.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Provide customer support and respond to your inquiries
- Improve our website and services based on your preferences and feedback
- Send you promotional materials, product updates, and special offers (you may opt out at any time)
- Customize and tailor your shopping experience, including product recommendations and targeted ads
- Prevent fraudulent transactions and enhance security
Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
- With Service Providers: We may share your information with trusted third-party service providers (such as payment processors, delivery services, and marketing partners) who help us fulfil your order or improve our services.
- For Legal Compliance: If required by law or in response to a legal request, we may disclose your information to government authorities or legal entities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Personalize your shopping experience
- Analyse website traffic and user behaviour
- Remember your preferences for future visits
You can manage your cookie preferences in your browser settings, though disabling cookies may affect your ability to fully interact with our website.
Data Security
We take the security of your personal information seriously. We implement industry-standard security measures, including encryption and secure payment gateways, to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can update or correct your personal information at any time.
- Deletion: You can request the deletion of your personal information, subject to certain legal requirements.
- Marketing Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe link in our emails or by contacting us directly.
Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently gathered information from a child, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Effective Date." We encourage you to review this page regularly to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: care@chinomaster.com
